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CHINA TECHNICAL ASSISTANCE

Need help with your app or booking tool?

If you are a CWT China traveler and need assistance with our online services, please contact:

 

CWT Online (OBT): ofc@carlsonwagonlit.com.cn

CWT Online (APP): ofc@carlsonwagonlit.com.cn

 

When contacting the support teams, please do not forget to provide some few but key details that will facilitate the support process and reduce the time to solve: your Last and First name, your Company Name, the impacted tool and a short description of inquiry *, date and time the issue occurred. 

 

*screenshots of errors are also suggested.

 

If your company has contracted dedicated support from CWT China, please use the contact details which were provided to you by your corporate travel manager.