New management of customer care at Carlson Wagonlit Travel in Switzerland
18. May 2017
The travel management company CWT is reorganizing its customer support in Switzerland, effective 1 July 2017. Katharina Turlo from Switzerland will take responsibility for customer support throughout Central Europe as Senior Director Program Management Central Europe. Mirco Biasi, named Head of Program Management Switzerland, will act as a direct contact for customers in that country. He succeeds Ralf Stephan, who is leaving the company in June at his own request.
“We would like to thank Ralf for his consistently excellent work over the years and wish him all the best in his future endeavors,” said Walter Ruggli, Vice President Switzerland & Easter Europe. “At the same time, we are happy to have found in Mirco and Katharina worthy successors who dispose over a wealth of customer experience and Swiss market expertise. As an added benefit for our customers, both of them speak fluent German, English and French.”
Mirco Biasi has been working for CWT for almost 20 years in the operational division Traveler Services, holding posts including Manager Traveler & Transaction Services Support and Manager Products & Optimization. In his new capacity, he is a member of the Swiss Leadership Team and reports directly to Katharina Turlo, who knows the Swiss market well from her 19-year career at CWT in Switzerland, where she worked both in operations and customer support and sales.
“We congratulate Katherina Turlo and Mirco Biasi on their new positions and wish them both much success and fulfillment in their areas of responsibility as well as excellent cross-border cooperation,” Walter Ruggli went on to say.
The customer support teams in Germany and Austria were already merged at the beginning of the year. This consolidation is now being extended to the Swiss market to promote closer cooperation and an intensive exchange between the regions.
About Carlson Wagonlit Travel
Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day we look after enough travelers to fill almost 200 Boeing 747s and around 100,000 hotel rooms, and handle 95 corporate events. We have more than 18,000 people in nearly 150 countries, and in 2016 posted a total transaction volume of US$ 23 billion.